Terms of service

Terms of Service

1. Overview

Welcome to NWC Naturals® / NWC Pet Products (the “Store,” “we,” “us,” or “our”). We operate this website and its related services to offer you a curated natural-health shopping experience (collectively, the “Services”). The Store is powered by Shopify.

These Terms of Service (the “Terms”) together with our Privacy Policy govern your use of the Services. By visiting or purchasing from the Store, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Services.

2. Access and Account

  • You must be the age of majority in your jurisdiction (or have parental consent) to use the Services.
  • All information you provide (billing, shipping, payment, e-mail) must be current, complete, and accurate.
  • You are responsible for safeguarding your account credentials and for all activity conducted under your account.

3. Products & Descriptions

We strive for accuracy, but colors or packaging may vary by screen or production lot. All product descriptions, pricing, and availability may change without notice. We may limit sales of any item, in any region, at our discretion.

4. Orders

Your order is an offer to buy; we reserve the right to accept or decline. Payment must clear before acceptance. Once accepted, orders may not be cancellable. Returns are handled under our Refund Policy. Purchases are for personal use only; no resale or export.

5. Prices & Billing

  • Prices, promotions, and discounts may change without notice.
  • Displayed prices exclude taxes, duties, shipping, and handling unless stated.
  • You agree to keep payment details current and authorize us to charge all amounts due.

6. Shipping & Delivery

Delivery times are estimates; we are not liable for carrier delays or customs processing. Title and risk of loss pass to you when the package is handed to the carrier.

7. Intellectual Property

All trademarks, content, and designs on the Services are owned by NWC Naturals® or its licensors and are protected by law. No material may be used without prior written consent.

8. Optional Tools and Third-Party Links

Third-party tools are provided “as-is.” Use them at your own risk. We are not responsible for the content or practices of external sites.

9. Relationship with Shopify

Our Store is hosted on Shopify; all sales are directly between you and NWC Naturals®. Shopify is not liable for any product, injury, or transaction from this Store.

10. Privacy

Your use of the Services is also governed by our Privacy Policy. By accessing the Services, you consent to our and Shopify’s data practices.

11. Feedback

By submitting reviews or ideas, you grant us a worldwide, royalty-free license to use them for any purpose.

12. Errors & Prohibited Uses

We may correct errors or cancel orders containing inaccuracies. You agree not to misuse the Services (spam, malware, infringement, harassment, etc.).

Termination. We may suspend or terminate access at any time.

Disclaimer. Services and products are provided “as is” without warranties.

Limitation of Liability. We are not liable for indirect or consequential damages.

Indemnification. You agree to defend and hold us harmless against claims arising from your use of the Services.

14. Miscellaneous

  • Severability. If any provision is unenforceable, the remainder remains in effect.
  • Entire Agreement. These Terms supersede prior agreements.
  • Assignment. You may not transfer your rights; we may assign ours.
  • Governing Law. Arizona law governs; venue is Maricopa County, AZ USA.
  • Changes. We may amend these Terms; your continued use signifies acceptance.

15. Contact Us

NWC Naturals LLC
32487 S Gilbert Road, Gilbert, AZ 85295 USA
Phone: (480) 857-6936
Toll-Free: (888) 207-3480
Email: service@nwcpet.com

© 2025 NWC Naturals® / NWC Pet Products. All rights reserved.