Refund policy

Return & Refund Policy

60-Day Money-Back Guarantee

Every purchase at nwcnaturals.com is protected by our unconditional 60-day money-back guarantee. If you’re not fully satisfied, simply return the product(s) within 60 days of the shipment date for a full refund of the product cost. (Original shipping charges are non-refundable.)

Return Conditions

  • You may return one opened container of any product.
  • All additional units of the same product must be factory-sealed and in resalable condition.
  • Returns received after 60 days are considered case-by-case; if accepted, a 30 % restocking fee applies to unopened items.

How to Request a Return Authorization

Contact our Customer Service team within the 60-day window to obtain instructions:

*Please obtain authorization before shipping a return; unapproved returns may not be eligible for refund.

Damaged or Incorrect Items

Please report shipping damage or breakage within 3 days of delivery so we can file a carrier claim and ship a replacement promptly.

Address Corrections

Please enter your complete and correct shipping address. If a carrier assesses an address-correction or re-route fee ($11 USD for UPS), that charge will be passed on to your original payment method.
Note: Carrier chosen will vary based on your location, NWC chooses the best shipper for that area.We use: Fed Ex, UPS, DHL and USPS. UPS cannot deliver to P.O. boxes; such orders will ship via USPS typically. 

Refund Timing

Approved refunds are issued to the original payment method within 3–5 business days of our receiving the returned merchandise. Bank posting times may vary.