Frequently Asked Questions
NWC Naturals FAQs
Company & Website Basics
Who is NWC Naturals® Inc.?
NWC Naturals® is a family-owned company founded in 1995 that formulates natural, whole-food supplements for both people and pets.
Why are there two websites?
NWCpet.com is the secure storefront for every product, while NWCNaturals.com is the educational hub featuring fact sheets, research articles, and videos.
Can I buy human products on a "pet" site?
Yes. All human and pet formulas are sold together on NWCpet.com for one easy checkout.
Where do I find in-depth product PDFs?
Downloadable fact sheets are located on NWCNaturals.com/resources under “Product Fact Sheets.”
How do I contact customer service?
Call toll-free (888) 207-3480, local (949) 600-6515, or email customerservice@nwcnaturals.com. Live operators are available 24/7.
Ordering, Shipping & Returns
Which payment methods are accepted?
We accept all major credit cards, PayPal, and most debit cards.
Do you ship internationally?
Yes — international duties or taxes are collected by the carrier when required.
What is your guarantee?
Enjoy a 60-day money-back refund on the product price (shipping is non-refundable).
Can I track my package?
A tracking link is emailed automatically once your order ships.
How do I start a return?
Email customer service with your order number to receive an RMA and instructions.
Wholesale & Professional Accounts
Who qualifies for a wholesale account?
Licensed retailers, veterinarians, groomers, clinics, and health-care professionals.
Is there a minimum opening order?
Yes — please email wholesale@nwcnaturals.com for the current MOQ and price list.
Do you offer private-label or bulk pricing?
Volume discounts are available; private-label projects are reviewed on a case-by-case basis.
Human-Focused Products
What makes your probiotics different?
They contain multiple researched strains plus our L.E.A.D.S.® enzyme delivery system for superior survivability.
When should I take digestive enzymes?
Take with each main meal; our tablets begin working in the stomach within minutes.
What is MSM Gold® used for?
Provides natural sulfur to support joint comfort, healthy skin, and a normal inflammation response.
How does Tri-Krill™ benefit heart and brain health?
Highly-absorbable EPA/DHA plus astaxanthin deliver antioxidant and anti-inflammatory support for cardiovascular and cognitive function.
Is the Total-Nutrition Program™ a meal replacement?
No. It is a concentrated whole-food powder meant to complement balanced meals, not replace them.
Pet-Focused Products
What does Total-Zymes® do for my dog or cat?
Provides 16 digestive enzymes that break down proteins, carbs, fats, and fiber for better nutrient uptake.
How is Total-Biotics® different from human probiotics?
The strain ratios and CFU counts are optimized for canine and feline GI tracts while maintaining human-grade purity.
Why choose Tri-Krill™ pump over fish-oil capsules?
Krill phospholipids are more bio-available and the airless pump prevents oxidation — plus no fishy aftertaste!
Can puppies and kittens take these supplements?
Yes. Start at half the listed weight-based dose and consult your veterinarian.
Is Comfort Factor™ safe with prescription NSAIDs?
Generally yes, but always check with your vet before combining supplements with medications.
Ingredients & Quality Assurance
Are all products human-grade?
Absolutely — even pet formulas use human-grade raw materials and GMP manufacturing.
Are your supplements non-GMO and gluten-free?
All flagship lines are non-GMO; most are gluten-free — check each label for specifics.
What is L.E.A.D.S.®?
Our proprietary mineral-enzyme transport system that helps nutrients reach target cells faster.
Do you test for heavy metals and microbes?
Yes — every batch is third-party tested and Certificates of Analysis are available upon request.
Health & Nutrition Education
Is enzyme supplementation really necessary?
Food processing destroys natural enzymes; supplemental enzymes can relieve bloating and improve absorption.
How do I read a supplement facts label?
Review serving size, active amounts, ingredient sources, and keep "other ingredients" minimal and natural.
Why are CFUs important in probiotics?
CFU (Colony Forming Units) measures live bacteria — higher verified counts mean better efficacy.
Difference between pancreatic and vegetarian enzymes for pets?
Vegetarian blends work throughout the GI tract pH range, while pancreatic enzymes activate mainly in the small intestine.
Where can I watch quick "how-to" videos?
Visit the Watch • Learn • Care video library in our main menu or on our YouTube channel.